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2018-01-16T15:04:26.163Z
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Twas the sale before Christmas, and all through the store,

The sales team was struggling to control the shop floor.

The customers were shopping with interest and care,

In the hopes of finding bargains in there.

The tills were ringing thanks to cold, hard cash,

No one suspected the impending crash!

The store manager was rubbing his hands in glee,

Thinking of the hefty profits he’d see.

But there out of the floor there arose such a clatter,

The store manager jumped to see what was the matter.

Over to the tills he ran in a flash,

Pushing through customers in his mad dash.

The systems had stopped, customers cried “oh no!

We need to buy presents; we need to spend dough!”

The store manager panicked, and put through the call,

Ringing head office to avoid this pitfall.

The customers were leaving, so lively and quick,

Too late for online; let down by mortar and brick.

Came the word from head office, “an outage I’m afraid”,

And filled the store manager with disappointment and rage!

“All systems are down and they’re not coming back,

“You’re better off waiting for Santa and his sack!”

The store manager sat down and cursed his luck,

The outage had ruined his chance to make a buck.

Next door, the...

LONDON, UNITED KINGDOM— Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, introduces the Act with Assurance mobile app, building on its existing AssuranceCM Business Continuity Software to help businesses more efficiently manage and recover from an incident. The app coordinates with the Assurance Software platform to provide a more interactive, efficient way to manage business continuity. It delivers individualized playbooks to recovery team members for each test exercise or actual event, right to their mobile devices.

“The most important part of and biggest challenge in managing an incident is communication. Act with Assurance provides recovery teams the ability to interact live – which is absolutely essential to effective incident recovery.”

— Ted Marquardt, Senior Product Manager, Sungard AS

“The most important part of managing an incident is communication. It’s also the biggest challenge recovery teams face,” said Ted Marquardt, Senior Product Manager at Sungard AS. “Unfortunately, when disaster strikes, it is not uncommon for incident responders to find themselves frustrated by plans in static, outdated PDFs or binders, or to be interrupted by conference calls with requests for updates. These barriers to recovery lead to gaps in communication during critical times. The Act with Assurance app provides recovery teams the ability to interact live through a new communication channel, which is absolutely essential to effective incident recovery.”

Act with Assurance real-time messaging capabilities are...

DUBLIN, REPUBLIC OF IRELAND—Sungard Availability Services®  (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, introduces the Act with Assurance mobile app, building on its existing AssuranceCM Business Continuity Software to help businesses more efficiently manage and recover from an incident. The app coordinates with the Assurance Software platform to provide a more interactive, efficient way to manage business continuity. It delivers individualized playbooks to recovery team members for each test exercise or actual event, right to their mobile devices.

“The most important part of and biggest challenge in managing an incident is communication. Act with Assurance provides recovery teams the ability to interact live – which is absolutely essential to effective incident recovery.”

— Ted Marquardt, Senior Product Manager, Sungard AS

“The most important part of managing an incident is communication. It’s also the biggest challenge recovery teams face,” said Ted Marquardt, Senior Product Manager at Sungard AS. “Unfortunately, when disaster strikes, it is not uncommon for incident responders to find themselves frustrated by plans in static, outdated PDFs or binders, or to be interrupted by conference calls with requests for updates. These barriers to recovery lead to gaps in communication during critical times. The Act with Assurance app provides recovery teams the ability to interact live through a new communication channel, which is absolutely essential to effective incident recovery.”

Act with Assurance real-time messaging capabilities...

For the tenth consecutive year, Sungard Availability Services is happy to take part in the Crisis at Christmas campaign, supporting the charity’s vital work helping single homeless people nationwide. The charity’s centres aim to be the first step out of homelessness, providing thousands of people with a hot meal, medical help, dentistry, chiropody, eyecare, haircare and advice and company at what can be a very lonely time of year.

So instead of finding a traditional Christmas card in the post from us we’re sending customers this e-card[1].

Donations help Crisis’ centres provide:

  • Hot, delicious, nutritious Christmas dinners for over 4,700 homeless people over nine days
  • Advice on housing, benefits, finances, employment, as well as legal matters
  • Healthcare, including TB and hepatitis screenings
  • Dental treatment and eye tests, including glasses
  • Hairdressing and massage treatments
  • Learning and skills opportunities, internet cafés and IT workshops
  • Specialist centres providing safe accommodation to rough sleepers, women and people with dependency issues
  • Plus access to Crisis’ year-round services for training and support in the year ahead.

Crisis helps people like Dave who was fostered as a baby and brought up in care but had to fend for himself from the age of 16. He was working full time as a chef and competing in surfing festivals when he met Rachel, the love of his life, on the beach. He says, “We were together for thirteen years and had a family together but nine years ago she suddenly died when she was 28. She’d gone...

UK’s first security accredited web and CRM platform underpins College of Policing’s Professional Membership Scheme

Aldridge, West Midlands, UK – Collaboration between ProTech and Sungard Availability Services meets the requirements of the College of Policing (the College) for a highly secure cloud-based CRM solution, to provide those working in policing with the skills and knowledge necessary to prevent crime, protect the public and secure public trust. ProTech delivers an integrated web and CRM platform combined with change management services to Not for Profit (NFP) and public sector organisations and Sungard Availability Services (Sungard AS) is a leading provider of information availability through managed IT, cloud and recovery services.

ProTech’s digital platform ProWeb, integrated with its specialist CRM software captures and stores data for the College to support the dissemination of the College’s knowledge, training and standards to more than 300,000 police officers and police staff across the UK.

As part of its drive to provide flexible and personalised support to Police Officers and staff to aid their professional and career development, the College wanted to offer secure access to its online services and content.

ProTech’s ProWeb, has enabled the College to achieve this by providing access for members whilst at work via Sungard AS’ Managed Cloud Services for UK Government (a pan-European accredited ‘OFFICIAL SENSITIVE’ Platform as a Service solution) connected to the Public Services Network (PSN).

Access for members, using any mobile device outside of...

Company also achieves Advanced Consulting Partner status in AWS Partner Network

LONDON, UNITED KINGDOM — Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, announced it now offers an upgraded, fully-managed Cloud Recovery solution on Amazon Web Services (AWS). In addition, the company announced it achieved Advanced Consulting Partner status in the AWS Partner Network (APN).

Sungard AS can now offer SLA-backed recovery for customers on AWS or on premises, delivering the level of resiliency required for business-critical applications. Customers can expect to achieve sub one-hour recovery time objectives (RTOs) and recovery point objectives (RPOs) for their x86 workloads.

“For more than 35 years, Sungard AS has delivered industry-leading recovery and production services that we’ve adapted and enhanced to serve a world that has evolved to embrace the cloud,” said Joseph George, Vice President, Product Management, Global Recovery Services at Sungard AS. “With this release, we are taking our industry-leading cloud recovery capabilities and making them available on AWS.  This provides customers with the flexibility of recovering to Sungard AS recovery cloud targets, to and between AWS regions, or both Sungard AS recovery cloud and AWS targets for truly hybrid recovery.”

Sungard AS Cloud Recovery – AWS replicates data on Amazon Elastic Block Store (Amazon EBS), and ensures that AWS instances can be spun up using automated orchestration at the time of test...

Company also achieves Advanced Consulting Partner status in AWS Partner Network

DUBLIN, REPUBLIC OF IRELAND—Sungard Availability Services®  (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, announced it now offers an upgraded, fully-managed Cloud Recovery solution on Amazon Web Services (AWS). In addition, the company announced it achieved Advanced Consulting Partner status in the AWS Partner Network (APN).

Sungard AS can now offer SLA-backed recovery for customers on AWS or on premises, delivering the level of resiliency required for business-critical applications. Customers can expect to achieve sub one-hour recovery time objectives (RTOs) and recovery point objectives (RPOs) for their x86 workloads.

“For more than 35 years, Sungard AS has delivered industry-leading recovery and production services that we’ve adapted and enhanced to serve a world that has evolved to embrace the cloud,” said Joseph George, Vice President, Product Management, Global Recovery Services at Sungard AS. “With this release, we are taking our industry-leading cloud recovery capabilities and making them available on AWS.  This provides customers with the flexibility of recovering to Sungard AS recovery cloud targets, to and between AWS regions, or both Sungard AS recovery cloud and AWS targets for truly hybrid recovery.”

Sungard AS Cloud Recovery – AWS replicates data on Amazon Elastic Block Store (Amazon EBS), and ensures that AWS instances can be spun up using automated orchestration at the time of test or disaster...

Shawn Nelson, Director of Product Management for Private Cloud and Security Services at Sungard Availability Services provides his essential IT availability tips for resilient retail during the Black Friday/ Cyber Monday surge…

Yes, it’s that time already!

You may not be ready to think about holiday shopping season yet, but if you’re an online retailer or another business that may experience web traffic spikes in a few months, you should review your strategy now. Training recovery staff, testing and fixing any unexpected snags may take longer than you expect, and procrastinating now could mean disaster later.

Anyone can be a victim of a traffic-related crash, especially during the holiday shopping surge. Nearly every year, a high-profile crash takes a retailer offline on Black Friday. Last year alone, GAME, Currys PC World, and Dell all saw web outages that likely cost them in sales.

Even if you aren’t expecting a major bump in your regular traffic and your site is usually stable, there is always a risk of experiencing a website outage due to unforeseen reasons. For example, if a publication with a high readership links to your site, the resulting clicks could overload your infrastructure.

What can we learn from these retailers’ mistakes? When you direct people to your site, you must be ready to deliver. You may think you’re ready for a surge in traffic. But are you? Whether it’s a sudden viral surge or...

Stephen Coombs, VP, Global Product Management, Sungard Availability Services, considers the role IT leaders have to play in shaping UK plc’s business strategies…

Attending a board meeting for the first time can feel a lot like the tense moment a plucky entrepreneur takes their first step into the Dragons’ Den, with each board member trying to make the case for their respective business units to receive more investment. Previously IT leaders would rarely venture into the den, but the role that technology now plays within 21st century business means that their role at that table is critical, if not essential. Whether to help effect strategic transformation, protect against rising cyber threats or giving employees the tools to improve productivity, IT leaders are key players in ensuring the success, availability and competitiveness of any organisation.

It’s gratifying then, that after decades of arguing the case for this inclusion, we are finally seeing the IT department gain an increasingly prominent role in the boardroom. Most especially within larger organisations. In our inaugural The Little Book of IT[1] benchmarking research, global IT decision makers (ITDMs), revealed that up to 74% of respondents said the IT department plays a very important (47%) or critical (27%) role in how the business moves forward. This is a significant change. Business leaders are now looking to IT leaders to provide guidance on more than simply keeping the lights on. Interestingly, the study found that 68% of UK businesses placed...

Stephen Coombs, VP for Global Product Management, Sungard Availability Services, considers the role IT leaders have to play in shaping Irelands’ business strategies…

Attending a board meeting for the first time can feel a lot like the tense moment a plucky entrepreneur takes their first step into the Dragons’ Den, with each board member trying to make the case for their respective business units to receive more investment. Previously IT leaders would rarely venture into the den, but the role that technology now plays within 21st century business means that their role at that table is critical, if not essential. Whether to help effect strategic transformation, protect against rising cyber threats or giving employees the tools to improve productivity, IT leaders are key players in ensuring the success, availability and competitiveness of any organisation.

It’s gratifying then, that after decades of arguing the case for this inclusion, we are finally seeing the IT department gain an increasingly prominent role in the boardroom. Most especially within larger organisations. In our inaugural The Little Book of IT[1] benchmarking research, global IT decision makers (ITDMs), revealed that up to 74% of respondents said the IT department plays a very important (47%) or critical (27%) role in how the business moves forward. This is a significant change. Business leaders are now looking to IT leaders to provide guidance on more than simply keeping the lights on. Interestingly, the study found that 95% of Irish businesses placed the...

Daren Howell considers why now is not the time for Ireland’s IT leaders to be complacent about their organisation handles its data …

Data is power. It’s a prime commodity for businesses, which in turn means it is constantly under threat. Just try and think back to a week where a data breach or cyber attacks did not hit the headlines, and you’ll struggle. Not only are these threats a growing problem for any organisation, but the issue becomes more paramount when combined with upcoming changes in compliance. The surge of data created by the digital age has called for a change in how organisations store and handle it. The consequences of non-compliance are well-documented by now, whether that’s in the form of a fine, insolvency or even closure.

Surely then it can be assumed that this issue is being taken sufficiently seriously by organisations across all industries? Initial findings from our recent global research[1] suggest otherwise.

Our inaugural The Little Book of IT study found that in Ireland, 14 per cent of business respondents who classified their security technology as “fully implemented/integrated,” reported that no security improvements could be made. While Irish respondents have not been as optimistic as their UK counterparts with this claim, it’s still bold to assume that systems are fully prepared to deal with the security challenges facing them, and may explain why a seemingly inadequate 9% of IT budget is being spent on security provisions (which...

London, United Kingdom – Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, announced today that it has been certified with Cyber Essentials Plus for its UK Government Cloud Services offering. 

Cyber Essentials is a UK Government-backed, cyber scheme helps organisations protect themselves against the most common threats found on the internet.  This provides Public sector buyers looking to procure Sungard AS’ UK Government Cloud Services with added confidence in the company’s cyber security credentials.

To achieve Cyber Essentials Plus, Sungard AS worked with an independent CREST-backed assessor and had to demonstrate that five technical controls are in place:

  1. Boundary firewalls [to prevent unauthorised access]
  2. Secure configuration [setting up systems securely]
  3. User Access control [restricting access to those who need it]
  4. Malware protection [i.e. using anti-virus software]
  5. Patch management [i.e. updating software].

With security vulnerabilities making the headlines on a daily basis, and cyber threats facing public services greater than ever before.  In addition to obtaining Cyber Essentials Plus for its UK Government Cloud Services, Sungard AS is committed to offering a host of high quality, resilient cyber security services to assist customers with their IT security strategies and to enable them to meet governance and operational demands, such as penetration testing and vulnerability assessments.

Despite Sungard AS Government Cloud services already meeting the UK Government’s OFFICIAL data security standards, following the 14 cloud...

Daren Howell considers why now is not the time to be complacent about how your organisation handles its data …

Data is power. It’s a prime commodity for businesses, which in turn means it is constantly under threat. Just try and think back to a week where a data breach or cyber attacks did not hit the headlines, and you’ll struggle. Not only are these threats a growing problem for any organisation, but the issue becomes more paramount when combined with upcoming changes in compliance. The surge of data created by the digital age has called for a change in how organisations store and handle it. The consequences of non-compliance are well-documented by now, whether that’s in the form of a fine, insolvency or even closure.

Surely then it can be assumed that this issue is being taken sufficiently seriously by organisations across all industries? Initial findings from our recent global research[1] suggest otherwise.

Our inaugural The Little Book of IT study found that in the UK, 30 per cent of business respondents who classified their security technology as “fully implemented/integrated,” reported that no security improvements could be made. This bold assumption would infer that over a third of businesses believe their systems are fully prepared to deal with the security challenges facing them, and may explain why a seemingly inadequate 10% of IT budget is being spent on security provisions (which represents only 2.25% growth over the previous year’s expenditure, with...

Respected industry experts Dr Sandy Bell and Ron Miller, MBCI to present at 2017’s BCI World Conference November 7th  – 2.00 pm Panel Discussion: Where does Work Area Recovery go from here?

Our very own Ron Miller, MBCI, Principal Consultant will be one of the expert speakers on this panel discussion.  Work Area Recovery has its roots in the early days of Business Continuity, following a realisation that simply recovering IT systems was completely insufficient.  The concept has subsequently matured to become a foundation of many organisations’ recovery strategies. Today we are riding the wave of revolution in technology, in service level expectations and in the shape of the workforce we are responsible for.

This fascinating panel discussion will investigate where we actually stand right now in the Work Area Recovery arena, and ask where the challenges and opportunities lie ahead for suppliers and clients alike.

Joining Ron will be panel chair Richard Bale and fellow panellists Andy Dunn, Daisy Group; Charles Boffin, ClearView Continuity; and Brendan Seifried, Regus.

 

November  8th – 11.00 am How do you know if you are under cyber attack?

Dr Sandra Bell, Head of Business Continuity & ISDG Consulting (Europe), Sungard Availability Services

Whilst some cyber attacks, such as ransomware, web defacement and denial of service attacks are immediately obvious, many fall into the category classed as “persistent compromises” where the attackers deliberately aim to stay beneath the radar and have long term undetected access to a...

London-based council to cut costs, boost digital citizen engagement and increase efficiency by 30% with help of Sungard AS

 

London, United Kingdom: Sungard Availability Services ® (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, today announces that it is working with Enfield Council to help support its “Digital by Default” strategy.  

 

Enfield Council has a strong reputation for technological innovation, and is focused on increasing engagement with all constituents via digital platforms. Its pioneering Artificial Intelligence (AI) contact centre programme can answer citizens’ questions at 60% of the human cost, Enfield is the first council in the country to deploy such technology. To continue its sector leading work, the council needed a strong IT partner that could provide the robust, reliable, and agile IT infrastructure required.

Enfield Council’s current outsourcing agreement was coming to an end and with 320,000 constituents reliant upon the council’s services, constant availability is of vital importance. The council urgently needed a trusted partner that could deliver a flexible and robust solution with zero downtime.

“Recent research found that public sector IT decision makers felt that digital success equates to both increased customer satisfaction (49%) and revenue growth (33%). “

— Tame the Bear, Sungard AS

Enfield Council chose Sungard AS to manage the transition and continued running...

With today’s news announcing that the NHS could have prevented the Wannacry Ransomware attack, Daren Howell suggests a few things your board might like to consider to bolster its own cyber resilience.  After all, you wouldn’t want to hit the headlines for something that was avoidable, would you?

Yet another warning that we are all doomed by the cyber threat. I think we have gotten the message! What you see less written about for the benefit of the board is what you can practically do about it. So here is a suggested agenda for your next Governance Board Meeting on the subject of IT and Cyber Attack resilience.

Question 1: to the Financial Director, Risk Director and Disaster Recovery Manager

If  we were disrupted by a cyber attack, how long will it take to get back to business as usual and what are the financial implications? Do all three of you agree with each other?

Tip: Look for consensus between all three as the answer should drive the disaster recovery (DR) plan that is right for the business and meets the expectations of the board and investors. All too often recovery times are set by DR/IT budgets not what’s appropriate for the business.

Question 2: for the CIO and HR Director. 

What policies, protocols and processes have you created, communicated and ensured is fully understood by our employees, contractors and suppliers that ensures their behaviour doesn’t put our business at risk? Please show...

Charles Quinn, SVP EMEA & APAC Sales, Sungard AS

London, United Kingdom Sungard Availability Services ®  (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, has appointed Charles Quinn as its new Senior Vice President of EMEA and APAC Sales. Quinn will lead a European sales team of over 200 people. Covering the United Kingdom, Ireland, France, Belgium, Luxembourg, Poland Sweden, and India, Quinn joins Sungard AS’ leadership team and will report directly to Alfred Binford, Executive Vice President, Worldwide Sales and Solutions.

This appointment comes at an important time for Sungard AS, which has recently furthered its EMEA presence with the expansion of its Channel Partner Program into EMEA and increased investment into its Irish operations. Its increased presence and expanding cloud, production and recovery solutions will enable even more customers to benefit from Sungard AS’ more than 35 years’ experience.

Charles brings over 25 years’ worth of sales and leadership experience having worked at the likes of Hewlett-Packard, Dell and Microsoft. In each of these organizations, Charles has demonstrated a proven track-record of building strong growth positions in highly competitive markets.

Most recently, Charles served as Group Managing Director for ECS, a fast-growing, award-winning IT consultancy and professional services company.  In this capacity, he was responsible for the group strategy, growth and...

Charles Quinn, SVP EMEA & APAC Sales, Sungard AS

Dublin, Republic of Ireland Sungard Availability Services ®  (Sungard AS), a leading provider of information availability through managed IT, cloud and recovery services, has appointed Charles Quinn as its new Senior Vice President of EMEA and APAC Sales. Quinn will lead a European sales team of over 200 people. Covering the United Kingdom, Ireland, France, Belgium, Luxembourg, Poland Sweden, and India, Quinn joins Sungard AS’ leadership team and will report directly to Alfred Binford, Executive Vice President, Worldwide Sales and Solutions.

This appointment comes at an important time for Sungard AS, which has recently furthered its EMEA presence with the expansion of its Channel Partner Program into EMEA and increased investment into its Irish operations. Its increased presence and expanding cloud, production and recovery solutions will enable even more customers to benefit from Sungard AS’ more than 35 years’ experience.

Charles brings over 25 years’ worth of sales and leadership experience having worked at the likes of Hewlett-Packard, Dell and Microsoft. In each of these organizations, Charles has demonstrated a proven track-record of building strong growth positions in highly competitive markets.

Most recently, Charles served as Group Managing Director for ECS, a fast-growing, award-winning IT consultancy and professional services company.  In this capacity, he was responsible for the group strategy, growth...

Keith O’Leary Principal Consultant, for Sungard Availability Services discusses GDPR with Ronan Leonard of Irish Tech News.

In this far reaching and insightful interview, Keith provides Ronan with:

  • A brief overview of GDPR
  • When GDPR becomes legal
  • Why GDPR should be seen as an opportunity – not a weakness or threat – by business
  • What availability, recovery and continuity strategies you should deploy
  • Data governance procedures
  • All while providing tips on GDPR compliance – including how to correctly implement it within your business.

To hear Keith and Ronan discussing how to separate the myths from the realities and identify the opportunities of GDPR, listen here!

Discover more about the best way to approach GDPR for your organisation here.

 

 

Dublin, Republic of Ireland – 5th July 2017 – Cloud computing is supposed to create vast improvements for organizations with complex technology environments, but getting up and running can prove challenging and costly without the right resources. To help simplify cloud migrations, operations and recovery, Sungard Availability Services (Sungard AS) is introducing Managed Cloud – Amazon Web Services (AWS). Sungard AS now offers a powerful new service to customers looking to move IT workloads to the cloud.

“AWS has done an amazing job of leading a sea change in programmable infrastructure,” said Josh Crowe, CTO, Sungard AS. “Through that change, customers continue to look to us to help solve their infrastructure challenges across their existing estate of systems and hyperscale clouds. We provide them with the tools and expertise to deploy their new apps and migrate existing workloads onto AWS so they can focus their attention on their core business.”

Sungard AS takes a programmatic approach to leveraging AWS to ensure consistency and reliability. For example, when creating new accounts, the security and configuration is implemented automatically. An automated environment confirms that customers’ workloads are secure and performing properly inside of AWS and also in Sungard AS data centers, including our newest data center in Santa Clara, California.

“85 percent of organizations are adopting a multi-cloud strategy.”

— IDC Worldwide

Managed Cloud – AWS is intended to integrate easily with other Sungard AS services. One size does not fit all when it comes to the cloud. According...